Loading Profile...
Send tracking as a link to the customer
When adding a tracking number in admin it currently just send an email to the customer that the order was shipped yet the customer can't see the tracking or the comments (like "track at UPS.com) on the email, they have to log in to their account. As a result we get too many phone calls asking about the tracking...
A better practice would be the have an option on admin to select the shipping method and than the tracking would be sent as a link. When clicked it will take you to the right place to see the progress of your order (UPS.com/FedEx.com/USPS.com etc...) most common ecommerce solutions have this feature.
Tracking your order is very important for customers and anything more than just click on your tracking number to track your order is not a good service.
A better practice would be the have an option on admin to select the shipping method and than the tracking would be sent as a link. When clicked it will take you to the right place to see the progress of your order (UPS.com/FedEx.com/USPS.com etc...) most common ecommerce solutions have this feature.
Tracking your order is very important for customers and anything more than just click on your tracking number to track your order is not a good service.
I’m disappointed
58
people like this idea
I like this idea!
Tell me when this idea gets some attention.
The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
The company implemented this idea.
The best point from the company
-
Hi everyone. This is now in BigCommerce 5.6 which is today (March 24th 2010) available on all new stores. Everyone running 5.5 will be upgraded automatically as there are no template changes in 5.6 and those on 5.0 will of course see an option in their control panel to schedule an automatic upgrade. The upgrades will be completed/made available over the next 24 hours.
I’m happy
The company thinks
this is one of the best points
-
Inappropriate?This would be a key addition to the cart system. Currently, shipment tracking must be handled manually, which is a bit onerous.
I look forward to Interspire's solution.
I’m wishing this feature existed.
-
Inappropriate?I am considering switching to BigCommerce. To be honest this is a sticking point for me. My current ecommerce platform introduced this feature. The endless phone calls looking for tracking numbers ended after they added this feature.
I am really suprised that this basic feature is not part of BigCommerce. -
Inappropriate?What cart are you using now? -
Inappropriate?I currently use Easywebstore. This is a great product, with great support however its back-end is limited. It cannot deal with returns, or partial shipments, or phone orders.
If it had more functionality I wouldn't even consider moving.
I’m undecided
-
Inappropriate?I also think this would be a great addition to the notification email... the account once logged into on the site is great, however not having that tracking info including a hyperlink in the notification email is critical to minimizing unecessary touch points.
-
Inappropriate?I also think this would be a great Idea... maybe BC will offer it with the next upgrade...
I’m confident
-
Inappropriate?I put this in another section of the forum but thought it would be good here also. What if we put this snippet in the email notification since the emails mainly consist of snippets from the site anyway, do you think it will work?
What about if we add this snippet of code to the email that get's sent to the customer, would this work?
%%LNG_ThisOrderIsMarkedAs%% %%GLOBAL_OrderStatus%%
%%GLOBAL_ShippedWith%%
%%LNG_OrderTrackingNoIs%% %%GLOBAL_OrderTrackingNo%%
%%LNG_ClickHereToTrackYourOrder%%
2 people think
this is one of the best points
-
Inappropriate?This would be awesome, would help the customer to know where to go to track, etc..
or allow tracking within BC..
either or.
-
Inappropriate?Thanks for the feedback and votes everyone. This is quite easy for our team to do in terms of the technical side so let me see what I can do to wiggle it into an upcoming release.2 Comments Add a comment
This is one of the best points
-
That is terrific!! Thanks for paying attention and taking action!!
~ Webbiz -
thanks for the help... the time saved will make BigCommerce an even better solution for those shopping for an ecommerce solution. Can't wait to see it in production.
-
Inappropriate?This is in our tracker and I'm happy to say we're going to include it in version 6! Follow the development progress here:
https://track.interspire.com/browse/I...
2 people think
this is one of the best points
2 Comments Add a comment
This is one of the best points
-
That's great news. Thanks
-
So great to see this being addressed! It would be the perfect time to also have a way for customers to see their partial shipment information too. For instance, if a customer orders two items, one that ships from A location, the other which ships from B location, they should receive emails with tracking numbers for each shipment.
-
Inappropriate?OK just a quick update. This is coming in version 5.6 in just a few short weeks. We've bumped it up instead of waiting for version 6 because so many people asked for it!
2 people think
this is one of the best points
3 Comments Add a comment
This is one of the best points
-
That's fabulous!! ~Webbiz
-
I am pleasantly surprised as to the attention and quick turnaround given to customer ideas and suggestions. BC's commitment to its customers is quite evident by recognizing that their product needs are constantly evolving, and that they are willing to make the necessary changes!
Many thanks!
Dean -
Talk about a Big Response from Big Commerce! Thank You!!! It is inspiring to know that a software company can respond so acutely to the needs of its customers! Another feather in the Big Commerce cap! Well Done!
Mike -
-
Inappropriate?WICKED!
-
-
Inappropriate?"a few short weeks" To me they are long weeks, im just all giddy to get my store live :) Keep up the good work.
-
Inappropriate?Great. Totally necessary. Excited. -
Inappropriate?Hi everyone. This is now in BigCommerce 5.6 which is today (March 24th 2010) available on all new stores. Everyone running 5.5 will be upgraded automatically as there are no template changes in 5.6 and those on 5.0 will of course see an option in their control panel to schedule an automatic upgrade. The upgrades will be completed/made available over the next 24 hours.
I’m happy
The company thinks
this is one of the best points
5 Comments Add a comment
This is one of the best points
-
Excellent Thank you Mitchell, and as always Great Job
-
Awesome!
-
Awesome!
-
Awesome!
-
So, how will we know we've been upgraded? Where can we find a list of all new options?
-
Inappropriate?I don't see some options that were meant to be released in 5.6 right now ..
I’m anxious
-
Inappropriate?Providing the customer with a tracking link is a great idea. However, it does not work when Free Shipping is selected because the system does not know which shipping service the owner actually used (usually the cheapest option of USPS, Fedex, etc.). This issue extends into the emails as the B.C. script notifies the customer their order has been updated with a tracking link (and then no link is available). Perhaps, a setting could be created to allow the owner to confirm which shipping service was used so the correct url can be determined and included in the email to the customer.
If this is important to you other owners please reply to this post as B.C. appears to prioritize which bugs get fixed first based on customer feedback.
1 person thinks
this is one of the best points
4 Comments Add a comment
This is one of the best points
-
Good point - can you post this as a separate idea, so we can add our support?
-
Good point - can you post this as a separate idea, so we can add our support?
-
Good point - can you post this as a separate idea, so we can add our support?
-
Good point - can you post this as a separate idea, so we can add our support?
CHAMP
EMPLOYEE
